FREQUENTLY ASKED QUESTIONS

  1. WHAT MAKES UNO LUXURIOUS DIFFERENT?

At Uno Luxurious, we believe true luxury shouldn't require a luxury-house price tag before you even light the wick.

Every Uno Luxurious candle is hand-poured with high-end fragrance oils and presented in our signature matte black vessel finished with elegant gold detailing.

Each candle arrives the way a true luxury piece should — beautifully presented in a rigid matte black box, accompanied by a thank-you card, candle care card, and a scent story created specifically for that fragrance.

It's the attention to detail, craftsmanship, presentation, and unboxing experience you expect from luxury home fragrance — without the traditional luxury-house markup.

Uno Luxurious was created for people who want the ritual: the warmth, the atmosphere, the fragrance, the beautiful presentation, and the feeling of something thoughtfully considered — without needing a luxury-house budget to experience it.

That's not a compromise. That's the whole point.

Luxury should be experienced, not simply priced.

  1. ARE UNO LUXURIOUS PRODUCTS CRUELTY-FREE AND VEGAN?

We are committed to thoughtfully selected products and ingredients.

Product formulations may vary, particularly across our skincare collections, so we recommend reviewing the individual product page for specific ingredient, vegan, and cruelty-free information.

  1. WHAT INGREDIENTS ARE USED IN YOUR SKINCARE PRODUCTS?

Our skincare collection features thoughtfully selected formulas designed to complement an elevated skincare routine.

Ingredients vary by product and may include botanical extracts, nourishing oils, hydrating ingredients, and targeted skincare actives.

For complete ingredient information, please refer to the ingredient list provided on each individual skincare product page.

  1. WHAT TYPE OF WAX AND FRAGRANCE DO YOU USE IN YOUR CANDLES?

Uno Luxurious candles are individually hand-poured using our selected premium wax blend and high-end fragrance oils.

Our candles are paired with cotton wicks and carefully prepared to provide an elevated home fragrance experience while complementing the sophisticated design of our signature matte black and gold vessels.

Please refer to individual candle product pages for additional product and fragrance information.

  1. WHAT CANDLE SIZES ARE AVAILABLE?

Uno Luxurious candles are available in four sizes, allowing you to choose the fragrance experience that best fits your space and ritual.

4 oz — Discovery Mini

Our smallest candle and an introduction to your favorite Uno Luxurious fragrance. Features one cotton wick.

7 oz — Everyday Luxe

Designed for everyday fragrance and ambiance. Features one cotton wick.

14 oz — Signature Experience

A larger two-wick candle designed to create a more elevated fragrance experience.

18 oz — Grande Luxury

Our largest three-wick candle, created to make a statement and provide a more substantial home fragrance experience.

Burn performance can vary depending on candle size, environment, burn habits, and proper wick care. Please refer to individual product pages for additional size-specific information.

  1. HOW SHOULD I CARE FOR MY UNO LUXURIOUS CANDLE?

Before each burn, trim the wick or wicks to approximately 1/4 inch.

During the first burn, allow the wax to melt evenly toward the edges of the vessel to help encourage an even burn throughout the life of your candle.

Always place your candle on a stable, heat-resistant surface away from drafts, children, pets, and flammable materials.

Never leave a burning candle unattended.

  1. WHAT IS UNO LUXURIOUS HOME PERFUME?

Uno Luxurious Home Perfume is our elevated approach to home fragrance.

Each 100 ml Home Perfume is designed to refresh your surroundings and transform the atmosphere of your space with a sophisticated fragrance experience.

Mist into the air as desired and follow the usage directions provided with your product.

  1. CAN I USE HOME PERFUME DIRECTLY ON FABRICS, SKIN, OR PETS?

Uno Luxurious Home Perfume is intended for home fragrance use and should not be applied directly to skin or pets.

We recommend following the usage instructions provided with your product and testing carefully before using around delicate or specialty surfaces and materials.

  1. HOW SHOULD I STORE MY UNO LUXURIOUS PRODUCTS?

Store candles, Home Perfumes, and skincare products in a cool, dry place away from excessive heat and direct sunlight.

Proper storage helps preserve the appearance, fragrance, and overall quality of your products.

  1. WHERE DOES UNO LUXURIOUS SHIP?

Uno Luxurious ships candles and Home Perfumes throughout the United States and internationally to supported destinations, including Canada, the United Arab Emirates (UAE), the United Kingdom, and supported European destinations.

Product availability and shipping options may vary by destination. Skincare shipping availability may also differ based on location.

The shipping methods and rates currently available for your destination will be displayed during checkout.

  1. DO YOU OFFER FREE SHIPPING?

Yes.

Uno Luxurious offers FREE SHIPPING on qualifying orders.

United States:

FREE SHIPPING on orders over $50.

International:

FREE SHIPPING on orders over $125.

Orders that do not meet the applicable free-shipping threshold will be charged the shipping rate displayed at checkout.

  1. HOW CAN I TRACK MY ORDER?

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Use the tracking link provided in your email to follow the progress of your delivery.

Please allow time for the shipping carrier to update tracking information after a shipping label has been created.

  1. WHAT IS YOUR RETURN AND EXCHANGE POLICY?

Uno Luxurious accepts eligible returns within 14 days of delivery.

To qualify for a return, products must be unopened, unused, and returned in their original condition and packaging.

For hygiene and product-quality reasons, opened or used products are not eligible for return.

If your order arrives damaged, please contact Uno Luxurious as soon as possible so we can review the issue and determine the appropriate resolution.

Please review our complete Return Policy for full eligibility requirements and return instructions.

  1. WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED?

If your order arrives damaged, please contact Uno Luxurious promptly with your order information and clear photographs of the damaged product and packaging.

Once the issue has been reviewed, we will work with you to determine an appropriate resolution, which may include a replacement or refund depending on the circumstances.

  1. CAN I BECOME A BRAND PARTNER OR CREATOR FOR UNO LUXURIOUS?

Yes. Uno Luxurious welcomes opportunities to collaborate with creators and brand partners whose content, audience, and aesthetic align with our brand.

Please visit our Brand Partner page for current partnership information and opportunities.

  1. HOW CAN I CONTACT UNO LUXURIOUS?

For questions regarding products, orders, shipping, returns, or general assistance, please visit our Contact page.

Our team will respond as soon as possible during normal business operations.