Welcome to Uno Luxurious! We’re here to help you shop confidently and stylishly. Below are some of the most common questions we receive. If you don’t see your question answered here, feel free to reach out to us at luxury@unoluxurious.com
ORDERS & SHIPPING
Q: Where do you ship from?
A: All orders are shipped from our fulfillment centers in the U.S. and are carefully packaged to ensure they arrive in perfect condition.
Q: Do you ship internationally?
A: Yes! We offer international shipping. Rates and delivery times vary by location and are calculated at checkout.
Q: How long does shipping take?
A: U.S. Orders: 3–7 business days International Orders: 7–21 business days depending on destination
ORDERS & SHIPPING
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number and link to monitor your delivery status.
PRODUCTS & SIZING
Q: How do I choose the right size?
A: Each product page includes a size guide. If you’re between sizes or unsure, we recommend sizing up for the best fit.
Q: Are your candles and room sprays safe?
A: Yes! All Uno Luxurious fragrances are made with high-quality, non-toxic ingredients and are safe for use around children and pets (when used as directed).
Q: Will your swimwear hold up in saltwater and chlorine?
A: Absolutely. Our swimwear is crafted from premium materials designed for both durability and comfort in pool and beach settings.
PAYMENT & RETURNS
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Do you accept returns?
A: Yes, we accept returns on unworn items within 14 days of delivery. Items must be in original condition with tags attached. Please visit our Returns Policy page for full details.
Q: How long does it take to process a refund?
A: Once we receive your return, refunds are processed within 5–7 business days.
CUSTOMER SERVICE
Q: Can I cancel or modify my order?
A: If your order hasn't shipped yet, please email luxury@unoluxurious.com within 2 hours of purchase. Once it ships, we’re unable to cancel it.
Q: Do you offer gift cards?
A: Yes! Uno Luxurious eGift Cards are available and make the perfect gift. Check our Gift Card page to purchase.
Q: Do you collaborate with influencers or accept PR inquiries?
A: Yes! For gifting or press-related requests, email us at luxury@unoluxurious.com with your media kit or proposal.
